If you’re not 100% satisfied, you can return your gear for free within 60 days of delivery. We’re unable to offer online exchanges. We aim to process refunds as soon as possible, however the complete process can take up to 14 days.
You will find a prepaid return label in your package. If you are unable to locate this label, then you can generate one here below. Simply log in to your account or as a guest and follow the steps to print at home.
If you have used the prepaid return label in the box, please note that the first tracking updates on the carrier website will become available within 1-2 business days.
|To make your return, just follow these simple steps:|
1. LOCATE LABEL
Find your prepaid return label in the original package.
Place the item(s) you’d like to return, along with this Delivery Summary, in the original package or a suitable alternative.
We advise you to not merge different orders in one parcel.
3. ATTACH LABEL
Attach the prepaid return label to the package, over or in place of the original delivery label.
Use the returns label connected to your order.
Please note the tracking ID (long number) on this label if you wish to track the progress of your return.
If you have used the return label in the box, please take the package to your preferred drop-off location of the carrier mentioned on the return label.
If you have generated the return label from our website, please take the package to your preferred UPS drop-off point.
Request your proof of postage.
See below for more information on how to find your nearest drop-off location or arrange a pickup with carrier.
Once we have processed your return, we will notify you via email and transfer your refund as soon as possible.
|Please note that electronic products, underwear and face masks can only be returned if found to be defective. If the protective liner of underwear has been removed, the product can’t be returned or replaced for health protection reasons. Please note that full shipping costs, will not be included in the refund, unless the gear was faulty or defective when it arrived.|
|We can’t reimburse if your gear has been damaged due to negligence, misuse or wear and tear. We can’t refund if the gear wasn’t purchased in our Online Shop or in one of our official stores.|
To reimburse you fully, these conditions must be met:
- • The gear is returned in its original condition and in its original packaging
- • The original labels are attached to the clothing
- • Accessories are returned with all parts included in the original packaging
- • Shoes are returned in the original shoe box
|To find your nearest Access Point, please click here.||To find your nearest Packstation, please click here.|
|If there is no Access Point near you, you can contact UPS on 01806 882 663 to arrange collection (charges may apply).||If there is no Packstation near you, please click here to arrange collection (charges may apply).|
|IN STORE RETURNS|
|It is only possible to return items ordered online via the online returns process.
Any items purchased in a retail store may only be returned to the same store from where the item was purchased.
|I DON'T HAVE MY RETURN LABEL|
|If you are unable to locate your return label, you can generate a new one free of charge which will be handled by DHL. Simply log in to your account or as a guest below and follow the steps to print at home.|